Privacy Policy
Viddra ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Viddra when you use our developer platform, API services, and associated websites.
01. Information We Collect
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Data").
account_circle Account Data
Name, email address, password hash, organization details, and billing information provided during registration.
data_usage Usage Data
IP addresses, browser types, interaction with our dashboard, and access timestamps.
API Request Metadata
When you interact with our APIs, we process the contents of your requests (prompts, images) strictly for the purpose of fulfilling the API call. We log metadata (timestamp, model used, latency, token count, IP) for billing and analytics.
{ "req_id": "req_8x99a", "model": "kling3.0", "tokens": 1405, "ip_hash": "a1b2c3d4..." }
02. How We Use Information
We use the information we collect for various business and commercial purposes, primarily to provide a secure and reliable API infrastructure.
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Service Delivery Authenticating requests, routing API calls to underlying models, and returning generation results.
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monitoring
Analytics & Performance Monitoring API latency, error rates, and load balancing across our global infrastructure.
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Security & Fraud Prevention Detecting abuse, enforcing rate limits, and securing our network against DDoS or injection attacks.
03. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy.
| Data Type | Retention Period |
|---|---|
| Account Data | Life of account + 30 days |
| API Request Metadata (Logs) | 90 days |
| API Request Payloads (Prompts) | Zero Data Retention (ZDR) Default |
04. Cookies & Tracking
We use a minimal set of cookies strictly necessary for the operation of the Viddra dashboard and documentation portals. We do not use third-party advertising or cross-site tracking cookies.
Essential Auth Cookies
Used solely to maintain your active dashboard session. Expires upon logout.
05. Third-Party Services
To provide our API aggregation service, we utilize specialized third-party infrastructure and AI model providers. These subprocessors are bound by strict data processing agreements.
Payment Processing
We use PayPal to process payments and balance top-ups securely. Viddra never stores raw credit card data.
Cloud Infrastructure
Hosted on cloud infrastructure (Vultr) with upstream providers accessed over secure connections.
AI Model Providers
API payloads are routed to providers like MiniMax and fal.ai under zero-retention commercial agreements.
06. Data Security
Security is paramount at Viddra. We implement enterprise-grade technical and organizational measures to protect your data against unauthorized access or alteration.
07. International Data Transfers
As a global platform, your data may be transferred to, and processed in, countries other than the country in which you reside. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, for data transfers outside the EEA.
08. Your Rights
Depending on your location (e.g., under GDPR or CCPA), you have specific rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Deletion ("Right to be Forgotten")
Request erasure of your personal data from our systems.
Right to Data Portability
Receive your data in a structured, commonly used format.
09. Children's Privacy
Viddra is a platform intended for developers and businesses. Our services are not directed to, and we do not knowingly collect personal information from, children under the age of 18. If we learn we have collected data from a minor, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Significant changes will be communicated via the Viddra dashboard or to the email address associated with your account prior to the change becoming effective.
11. Contact Us
For questions, concerns, or to exercise your privacy rights, our Data Protection Officer is available.